A new study highlights owners' experiences with their handsets and issues range from battery life to overheating to screen problems and a lack of expandable storage. — AFP pic
A new study highlights the biggest frustrations that owners have with the iPhone 5S, Samsung Galaxy SIV, Motorola Moto X and HTC One. The results are based on Fixya users’ experiences with their handsets and issues range from battery life to overheating to screen problems and a lack of expandable storage. To arrive at its conclusions, the community-based trouble-shooting company aggregated information from its 30 million users including their troubleshooting requests posted either via its product Q&A site or its iOS mobile app.
As a result, the report makes a great buying guide for anyone considering a flagship phone purchase before the end of 2013. For the Samsung Galaxy SIV the biggest problems are overheating (25 per cent of troubleshooting requests) and battery life (20 per cent). However, that’s not surprising considering how powerful the phone’s processor is and the fact that unlike a number of premium handsets currently available, the SIV’s casing is predominantly plastic and therefore more prone to conducting, rather than insulating, heat.
Motorola Moto X users’ biggest gripe is storage (30 per cent). The device is only available with 16GB or 32GB of onboard storage and there’s no MicroSD slot for further expansion, meaning users either have to delete content or use cloud storage. Other gripes include display quality. At 720p rather than full HD, owners have also complained about text pixilation and colour saturation.
The iPhone 5S suffers from poor battery life (25 per cent), especially when running apps and using mapping and location services together. Users are also concerned about the device’s fingerprint sensing technology, with 25 per cent of requests pertaining to security issues surrounding biometric technology. Interestingly, some owners are less than impressed with the phone’s display size, especially when compared to the 4.5-inch (11.4cm) and 5-inch (12.7cm) screens that are quickly becoming the norm on flagship Android handsets.
HTC One users are disappointed mostly with the handset’s battery life (30 per cent) and by the fact that it can take upwards of five hours to recharge completely. The phone’s photo-taking abilities are also disappointing. Images taken during the day are over-saturated yet it appears to perform very well at night and in low light conditions.
The problems in full:
Top 5 Samsung Galaxy SIV Issues:
1. Overheating - 25 per cent
2. Battery Problems - 20 per cent
3. Screen Issues - 20 per cent
4. Phone & Text Issues - 15 per cent
5. Other - 20 per cent
Top 5 Moto X Issues:
1. Storage Space - 30 per cent
2. Screen Quality - 20 per cent
3. Camera Quality - 20 per cent
4. GPS Problems - 15 per cent
5. Other -15 per cent
Top 5 iPhone 5S Issues:
1. Battery Problems - 25 per cent
2. Fingerprint Password - 25 per cent
3. Display Size - 15 per cent
4. Apps Crashing - 15 per cent
5. Other - 20 per cent
Top 5 HTC One Issues:
1. Battery Life - 30 per cent
2. Audio Issues - 20 per cent
3. Camera Quality - 20 per cent
4. Blinkfeed Feature - 10 per cent
- AFP RELAXNEWS
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